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Delivery & Returns

 

UK DELIVERY METHODS

All orders made before 15:00pm will be dispatched same day, orders made after 15:00pm will be dispatched the next working day. 

Second Class Delivery (UK) -£2.99

Second Class Delivery Over £40.00 (UK) - FREE

First Class Delivery (UK) - £4.99

First Class Delivery Over £100.00 (UK) - FREE

DPD Next Working Day Delivery - £6.99

DPD Next Working Day Delivery Pre 10:30am - £14.99

DPD Next Working Day Delivery Pre 12:00pm - £9.99

DPD Saturday Delivery - £9.99

DPD Saturday Delivery Pre 10:30am - £14.99

DPD Saturday Delivery Pre 12:00pm - £12.99

Please Note -

Next Working Day Delivery orders made after 3:00pm on a Thursday will be dispatched on Friday and delivered on Monday, (This Is A Working Day Service). If you require the order for the weekend then a Saturday Delivery will need to be purchased at the checkout.

Important Notice -

Drop ship brands such Muscle Monkey come direct from the brand so next day delivery is not available for these however will be sent out on a first class shipping service.

Second Class Delivery can take up to 5 working days within England, Wales or Scotland, between 7.30am and 6pm.

First Class Delivery can take up to 2-3 working days within England, Wales or Scotland, between 7.30am and 6pm.

Next Working Day Delivery purchases must be made before 3:00pm for same day dispatch. If you make your order after this time then your order will be dispatched the next working day.

 

Delivery charges

Delivery charges will be automatically applied to your order during the checkout stage of our website.

 

Delivery problems

We hope the following will not occur however if you experience any issues with a delivery, please contact us by sending an email to info@seekattire.co.uk or on our contact page through our website (www.seekattire.co.uk). If Royal Mail or DPD fail to deliver your order due to a fault of your own such as incorrect address input or you do not collect your order from your local Royal Mail Depot / Post Office / DPD Depot within the time detailed on the card that will be left at your address by the driver, then we can not be held responsible for additional delivery cost.

 

WORLDWIDE SHIPPING AVAILABLE

(Price dependant on country)

Popular Countries 

Europe

Austria - £8.99 // Delivery approximately within 3-4 working days

Belgium - £6.99 // Delivery approximately within 3-4 working days

Czech Republic - £9.99 // Delivery approximately within 3-6 working days

Denmark - £8.99 // Delivery approximately within 4-6 working days

France - £6.99 // Delivery approximately within 3-4 working days

Germany - £6.99 // Delivery approximately within 3-4 working days

Ireland - £9.99 // Delivery approximately within 2 working days

Italy - £9.99 //  Delivery approximately within 3-5 working days

Netherlands - £6.99 // Delivery approximately within 3-4 working days

Spain - £9.99 // Delivery approximately within 3-5 working days

 

North America

Canada - £34.99 // Delivery approximately within 3-6 working days

USA - £24.99 // Delivery approximately within 3-6 working days

 

Oceania

Australia - £34.99 // Delivery approximately within 4-7 working days

 

Delivery Charges

Some nations will impose import duty on your purchases, please contact your local customs office for details. The cost of this will need to be paid by yourself and SEEK Attire can not be liable for any additional costs. If the duty is not paid and the order returned to us then your original shipping fee will not be refundable.

 

CANCELLATION / RETURNS

We want our customers to know that we have a hassle free returns policy, below is a list of all details regarding customer rights and our returns / cancellation policy.

To cancel your order, please email our customer service team at info@seekattire.co.uk before the order has been dispatched. If your order has already been dispatched then unfortunately we won't be able to stop the parcel throughout transit and you would be required to return the order.

You can cancel your order anytime from placing your order up to the end of a period 14 days after you take possession of the goods.

Please take reasonable care of the goods once received. Customers are to be made aware that we are entitled to deduct an amount from the refund that will be issued to reflect any loss in value of the goods supplied.

If you have an Internet order query, please email info@seekattire.co.uk

Introduction

We understand that you may want to return a product to us due to it being unsuitable or unusable. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all our customers world wide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

 Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as this authenticates the item as being new and without the original packaging is unsellable.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached,
  • In a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

 Sale items

Please be aware that any items purchased in a SALE can not be returned for a refund as they are subject to clearance.

Refunds will not be provided to the customer for any sale items.

Returns procedure

In regards to your return we ask that you simply fill our the returns form that you will find enclosed within your order and send back to the following address.

 

SEEK Attire

Statex House

Saltmeadows Road

Gateshead

NE8 3AH

You will be responsible for paying postage costs for the return parcel within this returns policy. We highly recommend sending the order back using a trackable / recorded delivery service because if the order is lost in transit we can not be held responsible for this. A refund can not be processed until we receive the order back into our warehouse.

Exclusions

The following products may not be returned under this policy:

Goods that have been used, worn, washed, modified or damaged in anyway.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will refund any money received from you using the same method originally used by yourself to pay for your purchase through our secure payment system.

We will process the refund when an inspection of the garments has been done, this will be done as soon as possible once the order has been received at our returns address. This can be within 14 days following the day we received your returned order.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment can be defined as faulty. What does this mean exactly? Shipping fees are none refundable as this amount is used for postage & packaging elements of the order. If you select a FREE delivery option or redeem a FREE delivery service using a discount code then this amount will be deducted from your order's refund amount should the order be returned for a refund. 

Improper returns

When you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product to make sure it finds its way back to yourself.

If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product.

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